Retreat at River Park | Tech Amenity
bulk services
bulk service agreement, managed wifi,
14468
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At Retreat at River Park, we strive to continually improve our community by bringing you the best amenities available.

 

In partnership with Cottonwood Residential’s Tech Amenity program and Blue Rim Networks, we are pleased to provide you with an exclusive high-speed internet service.

EXCLUSIVE SERVICE, INCREDIBLE VALUE

New Provider: We have partnered with Blue Rim Networks for internet and Wi-Fi service.
New Tech Amenity: Our partner, Tech Amenity, will provide their service to all residents for only $60 per month. Service charges will be paid in addition to rent.
How to Enroll: Come to the management office for more information and to sign up.

 

BLAZING FAST INTERNET

Top Speeds: Each apartment will enjoy top-of-the-line high-speed wireless and wired internet access, up to 300 Mbps download speed.
Equipment: No modem or router required!

PROJECT TIMELINE

To successfully provide seamless Wi-Fi, and wired internet, we will need to access each apartment home three times over the course of the community-wide installation. We will notify you 48 hours in advance prior to entering your apartment. We anticipate the install taking 90 – 120 days.

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Project Launch
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Install Begins
January 22nd
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Enrollment Event
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Preparing Your Home
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Home Stretch
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NOW
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Connection Complete
Spring 2018
  1. Project Launch: A Tech Amenity representative is available at our community to assist with the project launch. Come say hi, ask questions, and find out details on the install.
  2. Install Begins: You are now one step closer to faster Wi-Fi! We are now pre-wiring each building and apartment to support the new Tech Amenity. This will be the 1st entry needed into each apartment home.
  3. Enrollment Event: Let the good times roll! Come enjoy a fun event, learn more about the new service, ask questions, and get to know your Tech Amenity reps.
  4. Preparing Your Home: We are visiting each apartment to terminate the new ethernet ports! This will be the 2nd entry needed into each apartment home.
  5. Home Stretch: Eyes on the prize! We are now completing the final installation of the wireless access points. This will be the 3rd and final entry needed into each apartment home.
  6. Connection Complete: Time to log on! Look out for an email with your unique set of Wi-Fi credentials and instructions for the new network. A Tech Amenity rep is available at our community to assist and answer any questions you have.

FREQUENTLY ASKED QUESTIONS

How do I sign up?

To sign up for the new Tech Amenity and take advantage of the available incentives, come to the management office or log on to your Resident Portal to e-sign the Tech Amenity addendum. The charges will not begin until after your complimentary month of free service after project completion.

What does the Tech Amenity service provide?

The Tech Amenity service provides exclusive high-speed internet. This package includes up to 300 Mbps wired and wireless internet. The service also includes US based dedicated Customer Support.

What are my options?

Option 1.) Sign up for the new Tech Amenity and take advantage of the first free month after project completion. If you are required to pay a cancellation fee from your current provider, bring evidence of the charge to the management office and we will reimburse the cancellation fees. Contact the management office for full details.

Option 2.) Keep your existing service provider through the end of your current lease. The Tech Amenity charge is required for new leases or upon renewal for current residents. If you wait until your renewal, the monthly charge will automatically start at the beginning of the renewal period.

What if I need a direct or hardline connection?

Each apartment will have one ethernet port installed for direct connections at speeds up to 300 Mbps.

When will the Wi-Fi and wired internet be up and running?

The installation will take 3-4 months. Come back to this site to check the timeline for the latest project updates.

How do I sign on to the internet once the project is complete?

If you have signed the Tech Amenity addendum you will be given your own unique username and password that will allow you to log in to the new service. You will have to sign in one time on each device with your unique username and password.

When do I need to start paying the $60.00 Tech Amenity charge?

The $60.00 Tech Amenity charge will take effect 30 days after the Tech Amenity goes live.

Is the network secure?

Yes. When you sign into your network, only devices you register with your credentials will be authenticated and authorized to use the network. Devices in your personal group will be able to communicate with each other, but no other user on the network will be able to “see” your devices.

Can I add MAC addresses for my devices?

You will be able to call the 24/7 Support Line to add any MAC addresses for devices on your VLAN (Virtual Local Area Network).

Will I be able to make VoIP calls with the Tech Amenity?

Yes, you are able to contract a VoIP service such as Vonage, or any other VoIP provider, and plug the device into the provided ethernet port to connect.

6858

RESIDENTS SERVED

1028700

Feet of fiber installed